We want you to love your SARAH DENIM. This policy explains how exchanges work and what to do if something is not right with your order.
Change of mind
SARAH DENIM does not offer refunds or returns simply because a customer has changed their mind.
Size exchanges
Exchanges are available for size issues only, subject to the conditions below.
- Please request a size exchange within 7 days of delivery.
- The product must be unused, unworn and unwashed, and in its original condition with tags and packaging intact.
- Exchanges are subject to availability of the requested size.
- If the size you request is unavailable, we will let you know which alternatives are available. We do not promise a refund in place of an exchange.
- Items that show signs of wear, washing, damage or alteration are not eligible for exchange.
How to request an exchange
Please contact SARAH DENIM through our Contact Us page before sending anything back. Include your order number and the size you would like. We will share the required instructions and return address with you. Please do not send any product back until you have received these instructions.
Quality checks and dispatch records
SARAH DENIM performs quality checks before dispatch. We may record the packing and dispatch of orders for quality-control and order-verification purposes.
Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, please contact customer support promptly. Share your order number along with clear photos or videos of the item and its packaging so that we can review the issue.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection laws that cannot be excluded.